Help Center

We use a mixture of of sendle and auspost to send out orders. If express shipping is chosen, we only send those through auspost

We only use use 100% pure and natural soy wax. Soy wax is derived from the soybean plant, and contains nothing artificial. We prefer soy wax over other varieties, because of the cleaner burn produced from soy wax, and theres no harmful toxins released into the air. 

We only use wicks that contain paper of cotton. Absolutley none of our wicks contain lead. So you can rest assured that your candle wont be releasing anything harmful into your home.

Before lighting the wick will need to be trimmed to 6mm in length.

We dont generally allow for cancellations of orders. If we do, it will be to our own discretion. In the case that a cancellation is allowed, a restocking fee of 15% is aplicable.

Unfortunetly we do not offer refunds on a change of mind.

In the extreme event that a item is damaged in transit. You will need to make contact with us as soon as possible. Please keep all the packaging, and take photographs. As we will need that to be able to make a claim with the couriers.

We process all orders within 2-3 working days. The majority of our products are all made ready to be sent to you.